Frequently Asked Questions
So you would like to get booked in, but where do you start?!…..
Luckily, we have all the answers below!
We’re getting married – where do
Congratulations! It can all be very over whelming at the start, but were to help! Start by setting a budget, and having a rough idea of how many invitations you’ll need. We recommend one per household (or couple) and approximately 20 extra (to allow for mistakes, extra guests and tea spillages!). Next, having a browse of our designs, to get an idea of what we do, and what you like (and what you don’t!).
When should I order my
You should be ordering at least 3 – 6 months before your wedding date – that gives us time to design and tweak your sample, print, cut, crease & deliver your stationery, and allow you enough time to write them too. We can sometimes accommodate rush orders, email email@example.com to check availability. We recommend you book in around 9 – 12 months before your wedding though.
We love your designs, and are getting
married in the next 18 months, how do we book?
Its very simple – email firstname.lastname@example.org with a rough idea of what your into, and the quantity you need, and we’ll get back to you with a quote. If you’re happy to go ahead, we request 50% of your total before we start to create your design/ order. WE DO NOT PERSONALISE SAMPLES UNTIL THIS IS THROUGH.
We love your designs, but our
wedding is 18 months or more away?
That’s ok too! If you love what we do, and don’t want to miss out on getting your stationery with us, a €50 deposit will secure your date, and you can confirm all your details & design at a later stage.
How do we pay?
We accept card payments over the phone, via bank transfer, or if your local, you can pop in with cash.
We’ve just booked – yeay! What
Once your payment has hit our account (or we’ve taken payment over the phone) we send a confirmation email – this is also your receipt. We request your wedding details, and when you send them back, we start to create your sample.
How long do samples take?
How long is a piece of string?…. Seriously though, if it’s a straightforward invitation, or you have a very clear idea of what you want, it doesn’t take very long. If it’s a complex design, or one that incorporates some bespoke work, it can take up to 2-3 weeks, depending on the sketch or painting.
I got my sample – can I make
That’s cool – sometimes things need a bit of fine tuning, and details can change. We include 3 revisions/ changes when creating stationery, if you need more changes made, its charged at €15 extra per change.
I got my sample – I LOVE it!
Yeay! Your nearly there! We send all our samples via email, but you can request one to be posted to you, once you’re happy with your digital sample. Once you receive your post, and your happy with the finished product, you can give us a call, or send the balance via bank transfer. Again, once we receive it, we send you a confirmation email, and an address request. Once we get this back, we print & finish your stationery, package them all up, and ship them off to the address you sent us.
What kind of card will my
invites be printed on?
We have a few different cardstock choices, but the card choice is usually based on the design. Most of our designs have rustic elements, and look better on a matt or silk (slight sheen) card. We also stock linen textured card, and pearlescent (shimmery) too, and these are slightly more expensive.
Can you print glitter?
All our stationery that has a “glitter” style element is a digital effect, that when printed, gives the appearance of glitter. We don’t use actual glitter, or mount cards to other cards, all our stationery is print only, unless by special request.
What about envelopes?
Our invitations come with a white 120gsm diamond flap, gummed envelope, as standard. However, you can upgrade to a kraft or coloured envelope at an extra cost.
Sounds great. How long does it
take my order to arrive?
Once we’re given the go ahead, it takes 4-5 working days, however it may take longer depending on the time of year and the complexity of the invitation. We ship with Fastway, and it usually takes 1-2 working days in ROI, and 2-3 working days in NI. Overseas delivery is also available, we’ve shipped to The Uk, The Netherlands, Canada, Singapore, and Australia – please email email@example.com for more info on this, or a quotation.
Will everyone know that its
Oh no. Our packaging is very discrete – we use plain brown boxes to dispatch our orders (and we like to recycle when we can!) so if you receive your invitations in a random box – sorry! Its what’s on the inside that matters though, right?! Speaking of which, all is wrapped in acid free tissue paper, and bubble wrapped, just in case.
My invites have arrived, but the colour’s not what I expected?
Unfortunately, due to our screen and printer settings, VS your screen settings, I can not guarantee that the colours will be an exact match to what has appeared on your screen. This is why we recommend getting a printed sample posted to you (not one you print off yourself at home – again – settings!), once your happy with your final design. We can re-print your stationery, but as its a colour mis-match, and not an error, there will be an additional charge.
My invites have arrived, but there’s a typo!
As with the colour mis-match scenario, once you sign off on your stationery, that’s it – we go to print. We do not proof read your stationery for you, so if there is a fada or comma missing, or a spelling error, the responsibility lies with you.We can re-print your stationery, but as its an error or typo that you didn’t spot during the proofing process, there will be an additional charge for re-printing.
Have a question that wasn’t answered above?
Send us an email to firstname.lastname@example.org with any queries you might have! We’re happy to help!