Frequently Asked Questions
So you would like to get booked in, but where do you start?!…..
Luckily, we have all the answers below!
We’re getting married – where do we start?
Congratulations! It can all be very over whelming at the start, but were to help! Start by setting a budget, and having a rough idea of how many invitations you’ll need. We recommend one per household (or couple) and approximately 20 extra (to allow for mistakes, extra guests and tea spillages!). Next, having a browse of our designs, to get an idea of what we do, and what you like (and what you don’t!), send us an email, and we’ll send you a quote! Quotations are valid for 30 days.
How do we book in?
Its very simple – email firstname.lastname@example.org with a rough idea of what your into, and the quantity you need, and we’ll get back to you with a quote. If you’re happy to go ahead, we request either €100 booking fee, or 50% of your total before we start to create your design/ order.
WE DO NOT PERSONALISE SAMPLES UNTIL THIS IS THROUGH.
*Please note, booking fees are non-refundable. Should you choose to cancel your order (for whatever reason) after paying 50%, the €100 booking fee will be deducted from your refund.
**Please note, if you cancel your order after accepting your artwork proofs, no refunds will be given.
We’ve just booked – yeay! What now?
Once your payment has come through (or we’ve taken payment over the phone) we send a confirmation email – this is also your receipt. We request your wedding details, and when you send them back, we start to create your sample.
How long do samples take?
How long is a piece of string?….
Seriously though, if it’s a straight forward invitation, or you have a very clear idea of what you want, it doesn’t take very long. If it’s a complex design, or bespoke artwork please allow up to 28 days, on top of standard process time, depending on the sketch or painting.
Please note if you cancel your order after accepting your artwork proofs , no refunds will be given
I got my sample – I LOVE it! What now?
Yeay! Your nearly there! We send all our samples via email, but you can request one to be posted to you, once you’re happy with your digital sample. Once you receive your post, and your happy with the finished product, you can give us a call, or send the balance via bank transfer. Again, once we receive it, we send you a confirmation email, and an address request. Once we get this back, we print & finish your stationery, package them all up, and ship them off to the address you sent us.
What about envelopes?
Our invitations come with a white 120gsm diamond flap, gummed envelope, as standard. However, you can upgrade to a kraft or coloured envelope at an extra cost.
Sounds great. How long does it take my order to arrive?
Once we’re given the go ahead, it takes 4-5 working days, however it may take longer depending on the time of year and the complexity of the invitation. We ship with Fastway, and it usually takes 1-2 working days in ROI, and 2-3 working days in NI. Overseas delivery is also available, we’ve shipped to The Uk, The Netherlands, Canada, Singapore, and Australia – please email email@example.com for more info on this, or a quotation.
My invites have arrived, but the colour's not what I expected?
Unfortunately, due to our screen and printer settings, VS your screen settings, I can not guarantee that the colours will be an exact match to what has appeared on your screen. This is why we recommend getting a printed sample posted to you (not one you print off yourself at home – again – settings!), once your happy with your final design. We can re-print your stationery, but as its a colour mis-match, and not an error then you will incur the cost of an re-edit & reprint fee of 50% of the original price paid.
When should I order my stationery?
You should order invites at least 4-6 months before your wedding date – that gives us time to design and tweak your sample, print, cut, crease & deliver your stationery, and allow you enough time to write them too. We can sometimes accommodate rush orders, email firstname.lastname@example.org to check availability. If you love what we do, we recommend you book in asap, don’t worry, once you book in, we send you your wedding timeline.
We love your designs, but our wedding is 18 months or more away?
That’s ok too! If you love what we do, and don’t want to miss out on getting your stationery with us, a €100 booking fee will secure your date, and you can confirm all your details & design at a later stage.
How do we pay?
We accept card payments over the phone, via bank transfer, or if your local, you can pop in with cash.
I got my sample – can I make some changes?
Of course – sometimes things need a bit of fine tuning, and details can change. We include 3 revisions/ changes when creating stationery, if you need more changes made, its charged at €20 extra per change.
What kind of card will my invites be printed on?
We have a few different cardstock choices, but the card choice is usually based on the design. Most of our designs have rustic elements, and look better on a matt or silk (slight sheen) card. We also stock linen textured card, and pearlescent (shimmery) too, and these are slightly more expensive.
Can you print glitter?
All our stationery that has a “glitter” style element is a digital effect, that when printed, gives the appearance of glitter. We don’t use actual glitter, or mount cards to other cards, all our stationery is print only, unless by special request.
Will everyone know that its wedding invitations?
Oh no. Our packaging is very discrete – we use plain brown boxes to dispatch our orders (and we like to recycle when we can!) so if you receive your invitations in a random box – sorry! Its what’s on the inside that matters though, right?! Speaking of which, all is wrapped in acid free tissue paper, and bubble wrapped, just in case.
My invites have arrived, but there's a typo?
As with the colour mis-match scenario, once you sign off or give the go ahead to print on your stationery, that’s it – we go to print. We do not proof read your stationery for you, so if there is a fada or comma missing, or a spelling error, wrong time or missing info, the responsibility lies with you. As all stationery is bespoke and made to order, we can not send a refund should you spot an error. We can re-print your stationery, but as its an error or typo that you didn’t spot during the proofing process, then you will incur the cost of an re-edit & reprint fee of 50% of the original price paid.
I'd like a refund?
Again, as all stationery is bespoke and made to order, we can not send a refund should you spot an error after printing. We can offer you a sticker to cover the error free of charge, or we re-print your stationery, but as its an error or typo that you didn’t spot during the proofing process, the reprint will incur the cost of an re-edit & reprint fee of 50% of the original price paid.
How Do I Get Started?
Let us know your stationery requirements, and we’ll send you a no obligation quote
If your happy with your quote, we can get you booked in for a consultation. Not to worry if you live far away, we can do this via email too
Once we have all the details, we start to create your bespoke stationery
Have a query? Ask a question or book an appointment below